How do I get help if I need it? Contact firstname.lastname@example.org.
How do I post a job? On the “Hire” home screen select “Post a Job Now” and fill out the required fields. You can also select “Add a New Job” in your profile to bring you to the same page.
How do I post a service? On the “Get Hired” home screen select “Promote Yourself Now” and fill out the required fields. You can also select “Add a New Service” in your profile to bring you to the same page.
How can I draw more attention to my Services? Add even more visibility to your services with mobile, local and social marketing by upgrading to Moonlighting Boost.
Are there price limits when creating a post? Yes. The dollar amount must be between $10-$5000.
Are there price limits when sending money or an invoice? Yes. The dollar amount must be between $1-$5000.
How do I search for a specific Moonlighter’s profile? After logging in, click “Search” at the bottom of the screen. You can search by name or keywords.
Can I modify a post after I create it? Yes. You may modify any post you create. Select “My Open Jobs” or “My Open Services” as needed in your profile and then select the post you wish to modify. Click “Edit” in the toolbar, make the changes, and then click “Save”.
Can I cancel a post after I create it? Yes. You may cancel any post you create. Select “My Open Jobs” or “My Open Services” as needed in your profile and then select the post you wish to cancel. Each post will have a cancel button available in the toolbar.
Can I search for a specific type of Post? Yes. Click on “Who’s Moonlighting” on the home screen and then click the filter button at the top of the page. This will allow you customize your search for either jobs and/or services,
What if I want more info about a post? Click “Request More Info” and you can communicate with the Moonlighter who created the post in order to get more information.
When should I pay someone who is doing a job for me? Make sure to coordinate with the Moonlighter who completes your job, but we recommend paying them after the job has been completed. Unless it is a job that requires a deposit, it is generally a best practice to see the completed work.
I just completed a job, now what? Coordinate with the Moonlighter who created the post to make sure that everything was completed according to previously agreed upon terms and then click “Send Invoice”. This will pre-load an invoice with the job details and make it easy for the job owner to send you your payment.
How do I receive Credit/Debit Card payments? You can receive payments by setting up a receiving account in “Banks & Cards”. You can use either a bank account or a PayPal account to receive money. Once your account is set up, funds are automatically deposited within 2-5 business days depending on your bank.
Are there any fees associated with a transaction? Yes. There is a small processing fee to the receive a transaction. Fees vary based on type of transaction. A full explanation can be found here https://blog.moonlighting.com/ml-fees/
How do user ratings work? When a job is completed, both parties to the transaction will be asked to rate the other party on a scale from 0 to 5. The rating you see in your profile is the average of the ratings you’ve received from other Moonlighters. You can also add comments to the rating.
How do I advertise my skill-sets? To advertise your skill-sets, go to your profile, either from the drop-down menu at the top left or the “Me” tab at the bottom right, and create a post for each service you offer. You may have to switch between “Add New Job” or “Add New Service.” In either tab, input your skills under the “What Skills Are Required” or “what Related Skills Do You Have” sections.
Who can see my posts? Posts are available for all Moonlighters to see.
I forgot my password or need to change it. On the Login screen, click “Forgot Password?” and you should receive an email which will redirect you to create a new password. To change a current password, go to the drop-down menu on the top-left and click “Change Password.”
Can I delete my Moonlighting account? Yes. Contact email@example.com.
Does Moonlighting conduct background checks on other Moonlighters? Moonlighting provides an open marketplace and does not vet or conduct any background checks. We recommend that Moonlighters use their best judgment and consider using the elements of trust built into our marketplace.
What happens if a Moonlighter does not fulfill the job? The paying Moonlighter controls when the payment is made. Therefore, if a job is not fulfilled, the paying Moonlighter does not have to pay. We encourage you to use the rating system and re-post the job, if necessary.
What if I complete a job and the Moonlighter refuses to pay? Moonlighting is an open marketplace that does not govern, guarantee nor warrant any agreements or activities between Moonlighters. We encourage Moonlighters to rely on their personal and trusted network of friends, family, and known colleagues to make the best decisions possible.
How do I report abuse or inappropriate content posted by other Moonlighters? Contact firstname.lastname@example.org and we’ll take care of it.